Microsoft Dynamics 365 Customer Insights Guided Tour
Microsoft Dynamics 365 Customer Insights reimagines how teams manage and act on customer data. From a comprehensive 360-degree view to real-time journey orchestration, learn how to harness next-gen AI for deeper insights and stronger customer relationships.
Microsoft Dynamics 365 is a suite of AI-powered CRM and ERP applications designed to connect your teams, processes, and data. It helps businesses become more data-driven and innovative by enhancing customer experiences and operational agility across sales, service, finance, and supply chain operations.
How can AI improve customer relationships?
AI in Dynamics 365 enables businesses to understand customers better, personalize their journeys, and close more deals. It helps create lasting connections at every touchpoint and allows teams to resolve issues faster using generative AI and automation.
What are the ROI benefits of using Dynamics 365?
Businesses have reported achieving a 106% ROI by deploying a Dynamics 365 ERP solution. Additionally, users have noted a reduction in total cost of ownership by as much as 40% compared to previous solutions, highlighting the financial benefits of adopting this technology.

Microsoft Dynamics 365 Customer Insights Guided Tour
published by Cynoteck technology solutions pvt ltd
Cynoteck is a Microsoft Solutions Partner for Business Applications and Salesforce Consulting Partner with more than 150 employees with Microsoft and Salesforce Certifications.
Cynoteck is a dynamic and professional IT services provider that serves enterprises and individuals, helping them meet the challenges of the global economy.
We offer services in the area of ERP & CRM Consultation and implementation, Application development, Mobile application development, Web development & Offshore Development. Our experienced Project Managers apply a mature development methodology, continuously exceeding our client’s business expectations, and ensuring the success of off-shoring projects. We have expertise ranging from consulting on business and technology to creating innovative technology solutions. Our vision shapes the culture at Cynoteck, which lays a strong emphasis on innovation and thought process.